We are Diagnostic Hearing Services, an audiology clinic registered and operating in Ireland.

Data Controller:
Diagnostic Hearing Services
Address: 16 Maypark, Malahide Road, Artane, Dublin D05C9N4
Email: info@diagnostichearing.ie
Phone: 019015080

We are responsible for how your personal data is collected and used.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Irish data protection law. This policy explains how we process your personal data, whether you interact with us as a patient or as someone who signs up for marketing and updates.

Marketing & Communications

When you sign up for updates (e.g., at a trade show, online form, or via QR code), we may collect:

• First name
• Last name
• Email address
• Phone number (optional)

This data is used only for marketing and communication purposes as consented.

Patient Clinical Data

When you receive services from us, we may collect:

• Name and contact details
• Date of birth
• Audiological and health history
• Clinical findings, diagnoses, and treatment records
• Insurance or billing information (where relevant)

Health data is a “special category” of personal data under GDPR and requires a strong legal basis to be processed.

Marketing Purposes

We use marketing data to:

• Send information about hearing health and clinic offerings
• Notify you of events, updates, or promotions

Legal basis: Your consent, which you can withdraw at any time.

Withdrawal does not affect processing done before it was withdrawn.

Clinical / Patient Care

We use clinical data to:

• Provide audiology services and appropriate care
• Maintain your clinical records
• Communicate with you about appointments and treatment
• Fulfill legal and regulatory requirements (e.g., record keeping)

Legal bases may include:

• Contractual necessity for providing care
• Legal obligations under healthcare regulations
• In limited cases, explicit consent for processing special category data such as health information.

We do not sell your personal data.

We may share personal data with:

• Trusted service providers (e.g., IT, email systems)
• Regulatory bodies where required by law
• Third parties where you have given explicit consent (e.g., consultant or GP)

Where data is transferred, we require partners to protect it at levels at least as strong as GDPR.

We use appropriate technical and organisational measures to protect your personal data from:

• Unauthorized access
• Loss or destruction
• Accidental disclosure

This includes secure storage, access controls, encrypted systems, and regular reviews.

We keep personal data only as long as necessary:

• Marketing data: until you withdraw consent or it is no longer needed
• Patient clinical records: retained in accordance with clinical best practice and legal requirements; documented in our internal retention policy
• Personal data must be adequate, relevant, and not excessive and kept no longer than necessary.

Under GDPR and Irish law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (‘right to be forgotten’)
• Restrict or object to processing
• Data portability
• Withdraw consent where processing is based on consent
• You also have the right to complain to the Irish Data Protection Commission (DPC) about how we process your data.

DPC contact:

Website: https://www.dataprotection.ie

Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

We do not use your personal data for automated decision-making that produces legal effects about you or significantly affects you.

We may update this policy from time to time. The updated version will be posted with a revised “Effective date.”

If you have questions, concerns, or want to exercise your rights:

📧 Email: info@diagnostichearing.ie

📞 Phone: 01-9015080

📍 Address: (main office) 16 Maypark, Malahide Road, Artane, D05C9N4